Our products are available in Clearance, Used, Open Box, and Brand New Sealed conditions. Please note that product images are stock photos and may not reflect the exact cosmetic condition of the device received.

Cancellation Policy

• Orders can be canceled at any time before they are shipped.
• 5% cancellation fee applies to cover processing costs.
• Once shipped, the item must be returned following our return policy.

Return Policy

• Initiate claims within 14 days of receipt.
• 10% restocking fee ($25 minimum, $250 maximum) applies, or opt for in-store credit with no fees.
• Items must be received back within 30 days of delivery.
• Pre-paid shipping labels are available upon request.
• Original shipping charges are non-refundable.
• Extended warranties and protection accessories (cases/glass) are non-refundable.

Warranties & Exchanges

• Devices: 1-year non-accidental warranty included.
• Charging Cables/Blocks: 30-day non-accidental warranty.
• Exchanges: Valid for items of equal or higher value. Must be in original condition with proof of purchase.

Holiday Policy

• Extended Returns: Orders placed between 11/1–12/25 can be returned until 1/15. Standard terms apply.

Cancellation & Returns

• 5% cancellation fee before shipping.
• 10% restocking fee ($25 minimum, $250 maximum) deducted from all refunds.
• Original shipping charges are non-refundable.
• Duties, taxes, and import fees are non-refundable.
• $30 reshipment fee applies for failed deliveries returned to Strictli.

Warranties

All devices include a 1-year non-accidental warranty covering manufacturing defects. We provide return shipping labels for warranty repairs.

Note: Extended warranties are currently unavailable for Canada. Purchases will be automatically refunded.