Our products are available in Clearance, Used, Open Box, and Brand New Sealed conditions. Please note that product images are stock photos and may not reflect the exact cosmetic condition of the device received.

Cancellation Policy

• Orders can be canceled at any time before they are shipped.
• 5% cancellation fee applies to cover processing costs.
• Once shipped, the item must be returned following our return policy.

Return Policy

• Initiate claims within 14 days of receipt.
• 10% restocking fee ($25 minimum, $250 maximum) applies, or opt for in-store credit with no fees.
• Items must be received back within 30 days of delivery.
• Pre-paid shipping labels are available upon request.
• Original shipping charges are non-refundable.
• Extended warranties and protection accessories (cases/glass) are non-refundable.

Warranties & Exchanges

• Devices: 1-year non-accidental warranty included.
• Charging Cables/Blocks: 30-day non-accidental warranty.
• Exchanges: Valid for items of equal or higher value. Must be in original condition with proof of purchase.

Holiday Policy

• Extended Returns: Orders placed between 11/1–12/25 can be returned until 1/15. Standard terms apply.

Cancellation & Returns

• 5% cancellation fee before shipping.
• 10% restocking fee ($25 minimum, $250 maximum) deducted from all refunds.
• Original shipping charges are non-refundable.
• Duties, taxes, and import fees are non-refundable.
• $30 reshipment fee applies for failed deliveries returned to Strictli.

Warranties

All devices include a 1-year non-accidental warranty covering manufacturing defects. We provide return shipping labels for warranty repairs.

Note: Extended warranties are currently unavailable for Canada. Purchases will be automatically refunded.

Statutory Right to Cancel

• You have 14 days from the day you receive your goods to cancel your order without giving any reason.
• This statutory right is separate from and in addition to our commercial returns policy described elsewhere on this page.
• See Your Right to Cancel for the full statutory notice and the model cancellation form.

Where to Send Your Return

United Kingdom customers:

Strictli Returns
Holbrook Park
14 Swallow Road
Coventry, CV6 4PU
United Kingdom

EU customers (all 27 countries):

Strictli Returns
De Keten 4
5651 GJ Eindhoven
Netherlands

Important — do not send returns to our United States address. Items sent to the US address cannot be processed and may be refused or delayed at customs. The US address is for correspondence only.

Before You Send

• Contact support@strictli.tech to obtain a returns reference before shipping anything back to us.
• Write the returns reference clearly on the outside of the parcel so your return can be matched to your order.

Refunds

• We reimburse you within 14 days of being notified of your cancellation.
• We may wait until we have received the goods back, or until you supply proof of postage, whichever comes first.
• You bear the direct cost of returning the goods (return postage).

Warranties

All devices include a 1-year non-accidental warranty covering manufacturing defects, consistent with the other regions on this page.