Game Console Repair by Mail: PS5 HDMI Ports, Stick Drift, Overheating and More

Game Console Repair, by Mail

PlayStation, Xbox and Nintendo. Prepaid label, diagnostics within 48 hours, and you pay when it's done.

No signal on the TV, a console that shuts off mid-game, or a joystick that wanders on its own? You don't have to buy a new console. Strictli repairs PlayStation, Xbox and Nintendo consoles by mail from anywhere in the US, including board-level repair when the problem goes deeper than a port or a fan.

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Console problems we fix

HDMI port repair

No picture, a flickering signal, or a loose or bent HDMI port, often after a cable gets yanked.

USB port repair

Controllers that won't charge and accessories the console no longer recognizes.

No power

Consoles that won't turn on, or that shut down on their own, including power supply problems.

Overheating and fan cleaning

Jet-engine fan noise, heat warnings and mid-game shutdowns caused by dust and worn cooling.

Disc removal

A disc that's stuck inside or a drive that won't eject.

Storage replacement

Failing hard drives and storage errors.

Controller stick drift

A joystick that moves your character or camera when you're not touching it.

Something else

Describe the problem on the form and our technicians will diagnose it.

Consoles we repair

Brand	Models on our repair form
PlayStation	PS5 Pro, PS5 Slim, PS5 (2020 disc and digital), PS4, PS4 Slim, PS4 Pro, PS3, PS2, PlayStation One and PlayStation Classic
Xbox	Xbox Series X, Xbox Series S, Xbox One, Xbox One S and Xbox One X
Nintendo	Switch, Switch OLED, Switch Lite, Wii U and Wii Mini, plus retro systems like the N64, SNES, NES and Game Boy

How console repair by mail works

Pick your console

On our repair page, choose Game Consoles, your model and the problem. You can even tap the faulty port on the 3D console.

Ship it prepaid

Print the prepaid label, pack the console well and drop it off with the carrier.

Diagnosis in 48 hours

Our Strictli Certified technicians diagnose it within 48 hours of arrival and send you the price to approve.

Pay when it's done

You're charged once the repair is finished, and we ship it back. Follow along with Track My Repair.

The diagnostic fee shows on the form before you submit, for example $69 for a PS5 Slim, and it is included in your final repair price, not charged on top. If you decide not to repair, you can pay the diagnostic fee plus return shipping to get the console back, or have us recycle it at no charge.

How to pack a console for repair

Back up your saves. Make sure your game progress is synced to the cloud or copied to an external drive. Repairs can erase data, and Strictli is not responsible for lost saves or data.
Take out any discs, unless a stuck disc is the reason you're sending it in.
Send only what needs fixing. Keep cables, stands, docks and extra controllers at home. Items sent along with the console may not be returned.
Pad it well. Wrap the console in bubble wrap and use a sturdy box so it cannot shift. The inbound label does not include insurance.
Insure the trip home. You can add shipping insurance to the return shipment for a fee, which we recommend for higher-value consoles.

Local to Columbus? Walk-in repairs are handled at our Strictli Repair Partner location in Grandview, near Columbus. Email repairs@strictli.tech for directions, or skip the drive and ship it from home.

Why fix it instead of replacing it?

A repair usually costs far less than a new console, you keep the system you already know, and one less console ends up in a landfill. Keeping electronics in use is a big part of what we do, from e-waste recycling to phone, tablet and computer repair.

Frequently asked questions

Can you fix a PS5 HDMI port?

Yes. HDMI port repair is one of the console repairs on our form. Start online, ship your PS5 with the prepaid label, and we will diagnose it within 48 hours of arrival.

Do you fix controller stick drift?

Yes. Controller stick drift is listed as a console repair on our form. Choose your console, then select the stick drift issue.

How long does console repair take?

Diagnostics are done within 48 hours of your console arriving. Total time depends on the repair and part availability, plus shipping time each way.

Will I lose my saved games?

You could. Repairs can erase data, so sync your saves to the cloud or an external drive before you ship. Strictli is not responsible for lost data.

How much does console repair cost?

The form shows your diagnostic fee up front, for example $69 for a PS5 Slim, and it is included in the final price if you go ahead. You get the exact repair price after diagnosis and approve it before any work starts.

Is my console insured during shipping?

The prepaid inbound label does not include insurance, so pack it carefully. You can add insurance to the return shipment for a fee.

Start Your Console Repair →

Repair details and diagnostic fee examples as of October 12, 2026. Questions? Email repairs@strictli.tech. See our Repair Terms and Conditions for full details.