Repairs Are Back at Strictli: Mail-In Repair for Phones, Tablets, Computers and Consoles

Repairs Are Back

Phones, tablets, computers and game consoles. Mail it in with a prepaid label and pay only when it's done.

Repair is where Strictli got its start, back when we were Strictly Apple. After a pause earlier this year, Strictli repairs are back, rebuilt around a simple mail-in process: tell us what's wrong, print a prepaid shipping label and send your device in. Our Strictli Certified technicians diagnose it within 48 hours of arrival, you approve the price before any work starts, and you only pay once the repair is done.

Start Your Repair →

What we fix

Phones

Nearly every iPhone up to the iPhone 18 Pro Max, plus Samsung, Google, Motorola, OnePlus and more. Broken screens, batteries, charging ports, cameras, buttons, speakers and back glass.

Tablets

iPad, Samsung Galaxy Tab, Google, Lenovo and more, including board-level repair on iPads.

Computers

Laptops and desktops, including board-level (logic board) repair on MacBooks.

Game consoles

PlayStation, Xbox and Nintendo. HDMI and USB ports, power problems, overheating, stuck discs, storage and controller stick drift.

A couple of limits: we do not accept Microsoft Surface Pro devices, and phones with liquid damage are quoted as data recovery rather than a standard repair.

How mail-in repair works

Tell us what's wrong

Pick your device on our repair page, tap the problem and add your details. It takes a couple of minutes.

Print your prepaid label

Pack your device securely, case off and SIM card in, and ship it to us with the prepaid label.

Diagnosis in 48 hours

We inspect it within 48 hours of arrival and send you the price. Nothing gets repaired until you approve it.

Pay when it's done

You're charged once the repair is finished, then we ship your device back. Check progress any time with Track My Repair.

The diagnostic fee, explained

When you choose your device, the repair form shows the diagnostic fee up front, for example $69 for an iPhone 13 Pro or a PS5 Slim. If you go ahead with the repair, that fee is included in your final repair price, not charged on top. Most repairs are flat-rate, and you'll see the exact price before you approve anything.

If you decide not to repair, you have two choices: pay the diagnostic fee plus return shipping and we'll send your device back, or have us recycle it responsibly at no charge. If you go that route, a certified iPhone with a 1-year warranty is a solid replacement.

Choose your parts

You pick the part tier, and it changes your price, wait time and warranty:

Part tier	What it is	Repair warranty
OEM (Genuine)	New parts made by or for the original manufacturer	1 year
Genuine Pulled	Original manufacturer parts removed from another device	1 year
Aftermarket	High-quality parts from third-party manufacturers (our default)	60 days

Unless you ask for OEM, we use high-quality aftermarket parts, which keeps cost and wait time down. OEM parts may add to the wait. On iPhones, aftermarket parts can trigger an "Unknown Part" notice in Settings. Our iPhone repair parts guide explains the tradeoffs.

Local to Columbus?

Prefer to hand your device off in person? Walk-in repairs are handled at our Strictli Repair Partner location in Grandview, near Columbus, not at our Grove City office. Email repairs@strictli.tech for directions before you head over. Customers in Grove City, Dublin, Hilliard, Westerville, Gahanna and the rest of Central Ohio can also skip the drive and use mail-in from home.

Before you send it in

Back up your device. Repairs can erase data, and Strictli is not responsible for lost data, so back up first.
Have your passcode ready. We need it to test your device before and after the repair. You do not need to turn off Find My.
Remove your case and accessories. Leave your SIM card in. Anything else sent with the device may not come back.
Pack it well. Use padding so nothing moves in the box. The inbound label does not include insurance, and you can add insurance to the return trip for a fee.

Full details are in our Repair Terms and Conditions.

Why repair with Strictli

Strictli Certified technicians, with every repair backed by Strictli.
Diagnostics within 48 hours of your device arriving.
You approve the price first. No surprise charges for work you did not okay.
Pay only when it's done.
Up to a 1-year warranty on parts and labor with OEM and genuine pulled parts.
Board-level repair on iPhones, iPads, MacBooks and game consoles.
Nationwide mail-in, plus walk-in service near Columbus.

Repair or replace? If your phone is older and the repair costs more than it's worth, a certified iPhone 11 Pro Max starts at $299.99 and an iPhone 12 Pro at $314.99, both unlocked with a 1-year warranty. You can also sell us your old device.

Frequently asked questions

Does Strictli do repairs again?

Yes. Start a request on our repair page and mail your device in with a prepaid label from anywhere in the US. Walk-in repairs are handled at our Strictli Repair Partner location in Grandview, near Columbus.

How long does a repair take?

Diagnostics are completed within 48 hours of your device arriving. Total repair time depends on the repair and part availability, and OEM parts may take longer. Shipping time is extra.

How much does a repair cost?

The repair form shows your diagnostic fee up front, for example $69 for an iPhone 13 Pro, and that fee is included in the final price if you go ahead. You get the exact repair price after the diagnosis and approve it before any work starts.

What happens to my data?

Back up before you send it in. Repairs can erase data, and Strictli is not responsible for lost data. Our technicians only access your device as needed to diagnose, repair and test it.

What warranty do repairs come with?

1 year for OEM and genuine pulled parts, and 60 days for aftermarket parts, covering the parts we installed and our workmanship. It does not cover new accidental or liquid damage.

How do I check my repair status?

Use Track My Repair on our repair page or email repairs@strictli.tech. For the fastest answer, email instead of calling, since repair status is not available by phone.

Start Your Repair →

Diagnostic fee examples and repair details as of October 12, 2026. Strictli, formerly Strictly Apple, is based in Grove City, Ohio. See our Repair Terms and Conditions for full details.